Salvage Guardian Support

Welcome to support for Salvage Guardian, the private, on-device storage-analysis and cleanup app for iPhone, iPad, and Mac by Sacred Pathway LLC.

Contact

Email: support@sacredpathway.org
We aim to respond within 2–3 business days.

Basic Troubleshooting

The dashboard shows little or no data. Give the app a moment after opening — storage details load from the system and appear within a few seconds.
A scan finds nothing to review. Salvage Guardian only looks at what it's permitted to access. On Mac, use Choose Folders to Scan to grant a folder. On iPhone/iPad, grant Photos access to review screenshots and large videos.
I don't see my photos in results. Photo analysis runs only after you grant Photos permission. Check Settings › Privacy & Security › Photos.
A folder can't be scanned on Mac. macOS limits scanning to folders you explicitly grant. Re-add the folder using the in-app folder picker.
Optional AI isn't working. AI is off by default. To use it, enable it and add your own AI provider (OpenAI) API key in the app's settings.
Something looks wrong after an update. Fully quit and reopen the app. Your preferences and history are stored locally on your device.

Reporting a Bug

Email support@sacredpathway.org with:

Your device model and OS version (e.g., iPhone 16 Pro, iOS 18; or MacBook, macOS 15).
The app version (Settings › About › Version and Build).
What you did, what you expected, and what happened.
A screenshot if possible.

Privacy Requests

Salvage Guardian analyzes files on your device and does not collect your data. If you have a privacy question or request, email support@sacredpathway.org and see our Privacy Policy: https://www.sacredpathwayllc.com/salvage-guardian/privacy

Company

Sacred Pathway LLC · Greensboro, AL, United States · support@sacredpathway.org