Sacred Media Bot Support
Sacred Media Bot is a private content planning, AI drafting, approval, and analytics workspace for authorized Sacred Pathway users.
Contact support
Email support@sacredpathway.org. Include your account email, device model, iOS version, app version, the screen involved, what you expected, what occurred, and steps to reproduce. Support replies through that email thread. Do not email access codes, bearer tokens, API keys, or sensitive client information.
Frequently asked questions
I cannot sign in
Confirm the email and access code supplied by your administrator, check your connection, close and reopen the app, and retry. Access is provisioned; there is no public sign-up.
Content or analytics will not load
Check the network connection, retry once, and reopen the app. If the issue continues, report the affected brand and approximate time.
When the device is offline, the iOS app displays an accessible native offline screen. Restore connectivity and use Retry; the control center returns automatically when the connection is available.
Why do I see an Apple Review Environment banner?
That banner appears only in the isolated Apple reviewer environment. It contains synthetic demonstration data and gives the reviewer read-only Viewer access. Publishing and browser automation are intentionally unavailable there. Authorized production users do not use reviewer credentials.
Can the app publish automatically?
Publishing is disabled by default. Content requires authorized review, and supported exports must be handled through the configured workflow.
Is AI output final?
No. Generated text may be incomplete or inaccurate. An authorized user must review it before use.
How do I report a bug?
Email support with the reproduction details above. Screenshots are helpful if they do not expose secrets or private content.
How do I request account or data deletion?
Email support@sacredpathway.org from the account address with the subject “Sacred Media deletion request.” Identify whether you want the profile, selected content, or the full workspace deleted. We verify identity before deletion and explain any legally required retention.
How do I make a privacy request?
Email support@sacredpathway.org with the subject “Sacred Media privacy request” to request access, correction, export, or deletion.
Privacy
Read the Sacred Media Bot Privacy Policy at https://www.sacredpathwayllc.com/sacred-media-privacy.